Customs' Information and Knowledge Management - the customs administration's information
The Customs' Information and Knowledge Management (Customs' IKM) answers all your questions concerning customs matters.
You can contact us as follows:
Informations- und Wissensmanagement Zoll
phone: +49 351 44834-530
fax: +49 351 44834-590
Information by phone is available during our office hours
Monday to Friday
8.00 am to 5.00 pm.
You can also have a look at our Frequently Asked Questions (FAQs), where many questions are already answered.
However, the Customs' IKM has to operate within legal limits. It is no substitute for the legal advice provided by expert lawyers or tax advisors and it cannot influence the official decisions of other government authorities. For legal reasons, all information given is always non-binding and relates exclusively to the customs regulations that apply in Germany.
The Customs' IKM does not offer the following:
The Customs' IKM cannot provide information on other countries' import or export regulations. It unfortunately does not have access to the customs regulations of other countries.
In case of technical problems with the IT procedure known as ATLAS, please direct your inquiries to the Service-Desk, which is available 24 hours a day.